Question 1

What is the Bateel rewards program?

Accepted Answer

Bateel reward is our reward program that allows you to collect loyalty points on your purchases and redeem them back on your future purchases. Tier Table table { width: 97%; border-collapse: collapse; margin: -9px; font-size: 12px; text-align: left; font-family: 'Brown Light', 'Helvetica Neue', Helvetica, Arial, sans-serif; } th, td { border: 1px solid black; padding: 8px; } th { background-color: #f2f2f2; } Tier Name Tier 1 (Silver) Tier 2 (Gold) Tier 3 (Platinum) Reward Points % 10% 15% 20% Points Value 10 points = AED/SAR 10 15 points = AED/SAR 15 20 points = AED/SAR 20 Tier placement based on spending AED/SAR 1-4,999 AED/SAR 5,000 – 9,999 AED/SAR 10,000 + How do I enroll in the rewards program? In order to enroll in rewards program, you must register an account to use the services and accept the consent to join the loyalty program and earn points. Will I receive a membership card? Bateel rewards program is a digital platform. You can download the Bateel loyalty App to start collecting and redeeming points. You will be given unique registration number, card can be stored in digital wallet How can I download the app? You can download the Bateel app from the App Store or Google Play then click on the loyalty tab to start your journey. What’s the value of each point? 1 reward point is equivalent to AED/SAR 1 How do I collect points with the Bateel rewards program? Bateel staff will ask you to display your Bateel loyalty card/number, they will enter/scan your details in the point of sales (POS) and points will be added in your card automatically by the system. How can I redeem my points? Based on the reward points you have collected, you will be able to redeem eligible reward points by just scanning the QR code at counter or provide loyalty card details to one of our staff members to complete the transaction. Loyalty member can use full or partial points, remaining bill value can be paid by bank card or cash depending upon the total bill. Is there a limit to the number of points that I can earn? There is no limit to the number points you can collect. How long are my loyalty points valid for? Your points will expire by the end of 365 days from the date you collected them. What should I do if an error occurs on the app? please contact us on callcentre@bateel.com or what’s app at +971 56 522 1237. UAE call center operational hours are between 7:30 am to 10:30 pm. What happens if my reward points disappeared? Please ensure your app is updated at all times. If you still face any technical issues while using the Bateel App, please contact us on callcentre@bateel.com or what’s app at +971 56 522 1237. UAE call center operational hours are between 7:30 am to 10:30 pm. What happens if I scan and I do not collect points? The Bateel loyalty program has been designed to automatically update points on scanning at the restaurant or when placing a delivery order. However, if you’re facing any problem, please contact us on callcentre@bateel.com or what’s app at +971 56 522 1237. UAE call center operational hours are between 7:30 am to 10:30 pm. Will I reach a higher tier if I collect more points? As defined in the main page/profile, there are 3 tiers system, your spending will decide your tier placement. Please review tier system for better understanding Can I transfer my reward points? No. reward points are non-transferable and can be used only by the user. What kind of rewards can I redeem? With Bateel loyalty points, you can redeem the food/retail items you love, member can redeem for any item of their choice. Can I choose which item to get for free with my reward points? Member can redeem for any item of their choice. Can I claim my loyalty points later after I purchase? No, you can only collect the points for the purchase if you scan your Bateel rewards QR code at the time of purchase inside the restaurants/boutique or when placing a pickup or delivery order on the App. Will I be able to redeem/collect points in all the restaurants? You can redeem/collect points at any restaurant, excluding Airport restaurants, franchise stores outside UAE and KSA or if otherwise stated in the T&Cs. Will I be able to collect points on Bateel loyalty orders app? Yes, you can collect points on Bateel loyalty app but only if you order via the Bateel loyalty app. Note: You cannot collect points when ordering through third party applications Where to contact in case of issues with the delivery orders? You can call or what’s app at +971 56 522 1237. UAE Bateel call center is operational daily between 7:30 am to 10:30 pm UAE standard time. I'm facing trouble in logging into my account? Kindly ensure you are connected to the internet, your Bateel app is updated, login details are verified and if you continue facing the same issue, please contact us on callcentre@bateel.com or what’s app at +971 56 522 1237. UAE call center operational hours are between 7:30 am to 10:30 pm. What payment options are available through mobile application ordering? You can pay online by using your credit card. I am facing trouble in creating the account. When downloading the Bateel app, you will be taken through an easy account registration process and in case you didn't sign up the first time, you can create a new account in the 'profile" section that's available in the app's menu. If you continue facing the same issue, please contact us on callcentre@bateel.com or what’s app at +971 56 522 1237. UAE call center operational hours are between 7:30 am to 10:30 pm. require([ 'jquery', 'accordion'], function ($) { $("#delivery").accordion({ "openedState": "active", "collapsible": true, "active": false, "multipleCollapsible": false, "animate":{ duration: 400 } }); $("#products").accordion({ "openedState": "active", "collapsible": true, "active": false, "multipleCollapsible": false, "animate":{ duration: 400 } }); $("#returns-refunds").accordion({ "openedState": "active", "collapsible": true, "active": false, "multipleCollapsible": false, "animate":{ duration: 400 } }); $("#corporate").accordion({ "openedState": "active", "collapsible": true, "active": false, "multipleCollapsible": false, "animate":{ duration: 400 } }); }); Quick Connect For regular online orders: Email: bateelkazakhstan@bateel.com Astana boutique: +77714305050 Almaty: +77004305050 Shop Online Email: customercare@bateel.com Call: +971 800 228335 (800 BATEEL) WhatsApp Call Center: +971 56 522 1237 Sales Enquiries Email: sales@bateel.com Career Opportunities Email: talent.uae@bateel.com Franchise Opportunities Email: Franchise@bateel.com Write UsJot us a note and we’ll get back to you as quickly as possible.Subject Select oneOnline ShoppingCafe BateelBateel BoutiqueCorporate GiftsSales InquiryName Email Phone Number What’s on your mind? Submit --> .contact-form-main .contact-form-left {padding-bottom: 80px;} .contact-form-main .contact-form-left.form-right { padding-bottom: 100px; } .cms-loyalty-faq .page-wrapper .page-main .page-title-wrapper { display: none; } .cms-loyalty-faq .page-wrapper { padding-bottom: 40px; } @media screen and (max-width: 767px) { .contact-form-main .contact-form-left {padding-bottom: 0;} .contact-form-main .contact-form-left.form-right { padding-bottom: 0; } .cms-loyalty-faq .page-wrapper .page-main .page-title-wrapper { display: none; } .contact-accordion-main .contact-accordion-left .accordion-tablist-box { padding-top: 0; } .contact-accordion-main .contact-accordion-left.accordion-right .accordion-tablist-box .accordion-delivery { border-top: 0; margin-top: 0; } .contact-accordion-main .contact-accordion-left .accordion-tablist-box { padding-bottom: 0; } }

Question 2

How do I enroll in the rewards program?

Accepted Answer

In order to enroll in rewards program, you must register an account to use the services and accept the consent to join the loyalty program and earn points.

Question 3

Will I receive a membership card?

Accepted Answer

Bateel rewards program is a digital platform. You can download the Bateel loyalty App to start collecting and redeeming points. You will be given unique registration number, card can be stored in digital wallet

Question 4

How can I download the app?

Accepted Answer

You can download the Bateel app from the App Store or Google Play then click on the loyalty tab to start your journey.

Question 5

What’s the value of each point?

Accepted Answer

1 reward point is equivalent to AED/SAR 1

Question 6

How do I collect points with the Bateel rewards program?

Accepted Answer

Bateel staff will ask you to display your Bateel loyalty card/number, they will enter/scan your details in the point of sales (POS) and points will be added in your card automatically by the system.

Question 7

How can I redeem my points?

Accepted Answer

Based on the reward points you have collected, you will be able to redeem eligible reward points by just scanning the QR code at counter or provide loyalty card details to one of our staff members to complete the transaction. Loyalty member can use full or partial points, remaining bill value can be paid by bank card or cash depending upon the total bill.

Question 8

Is there a limit to the number of points that I can earn?

Accepted Answer

There is no limit to the number points you can collect.

Question 9

How long are my loyalty points valid for?

Accepted Answer

Your points will expire by the end of 365 days from the date you collected them.

Question 10

What should I do if an error occurs on the app?

Accepted Answer

please contact us on callcentre@bateel.com or what’s app at +971 56 522 1237. UAE call center operational hours are between 7:30 am to 10:30 pm.

Question 11

What happens if my reward points disappeared?

Accepted Answer

Please ensure your app is updated at all times. If you still face any technical issues while using the Bateel App, please contact us on callcentre@bateel.com or what’s app at +971 56 522 1237. UAE call center operational hours are between 7:30 am to 10:30 pm.

Question 12

What happens if I scan and I do not collect points?

Accepted Answer

The Bateel loyalty program has been designed to automatically update points on scanning at the restaurant or when placing a delivery order. However, if you’re facing any problem, please contact us on callcentre@bateel.com or what’s app at +971 56 522 1237. UAE call center operational hours are between 7:30 am to 10:30 pm.

Question 13

Will I reach a higher tier if I collect more points?

Accepted Answer

As defined in the main page/profile, there are 3 tiers system, your spending will decide your tier placement. Please review tier system for better understanding

Question 14

Can I transfer my reward points?

Accepted Answer

No. reward points are non-transferable and can be used only by the user.

Question 15

What kind of rewards can I redeem?

Accepted Answer

With Bateel loyalty points, you can redeem the food/retail items you love, member can redeem for any item of their choice.

Question 16

Can I choose which item to get for free with my reward points?

Accepted Answer

Member can redeem for any item of their choice.

Question 17

Can I claim my loyalty points later after I purchase?

Accepted Answer

No, you can only collect the points for the purchase if you scan your Bateel rewards QR code at the time of purchase inside the restaurants/boutique or when placing a pickup or delivery order on the App.

Question 18

Will I be able to redeem/collect points in all the restaurants?

Accepted Answer

You can redeem/collect points at any restaurant, excluding Airport restaurants, franchise stores outside UAE and KSA or if otherwise stated in the T&Cs.

Question 19

Will I be able to collect points on Bateel loyalty orders app?

Accepted Answer

Yes, you can collect points on Bateel loyalty app but only if you order via the Bateel loyalty app. Note: You cannot collect points when ordering through third party applications

Question 20

Where to contact in case of issues with the delivery orders?

Accepted Answer

You can call or what’s app at +971 56 522 1237. UAE Bateel call center is operational daily between 7:30 am to 10:30 pm UAE standard time.

Question 21

I'm facing trouble in logging into my account?

Accepted Answer

Kindly ensure you are connected to the internet, your Bateel app is updated, login details are verified and if you continue facing the same issue, please contact us on callcentre@bateel.com or what’s app at +971 56 522 1237. UAE call center operational hours are between 7:30 am to 10:30 pm.

Question 22

What payment options are available through mobile application ordering?

Accepted Answer

You can pay online by using your credit card.

Question 23

I am facing trouble in creating the account.

Accepted Answer

When downloading the Bateel app, you will be taken through an easy account registration process and in case you didn't sign up the first time, you can create a new account in the 'profile" section that's available in the app's menu. If you continue facing the same issue, please contact us on callcentre@bateel.com or what’s app at +971 56 522 1237. UAE call center operational hours are between 7:30 am to 10:30 pm.

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Tier Name	Tier 1 (Silver)	Tier 2 (Gold)	Tier 3 (Platinum)
Reward Points %	10%	15%	20%
Points Value	10 points = AED/SAR 10	15 points = AED/SAR 15	20 points = AED/SAR 20
Tier placement based on spending	AED/SAR 1-4,999	AED/SAR 5,000 – 9,999	AED/SAR 10,000 +