You do not need an account to shop at Bateel. However, you will be able to enjoy a host of additional benefits if you register with us, such as:

• Reviewing your past purchases.
• Adding products to your Wish List and emailing items to friends for their reference.
• Previewing new collections and receiving emails about our latest news.
• Saving your address and card details for a faster shopping experience when you visit us next time.
• Tracking your order status, including cancellation requests.
• Creating a delivery address book to make gifting easier.

We take data protection very seriously at Bateel. All information provided through the website is stored on secure servers. All payment transactions carried out through our website are encrypted. Your card details and passwords are not available to any of our employees. Please note, it is your responsibility to keep any website passwords or login codes confidential. For more details, refer to our Privacy Policy.

It is possible that you already have an account registered with us using that email address. If so, please attempt to log in as an existing customer on the login screen.

If you are a registered user and forget your password, click on "forgot password" and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact our customer care team on [email protected] for further assistance.

Once signed in, you can access your account details by clicking on your name appearing on the top right-hand side of the page. To update your details, click on “Account Information”.

To make a purchase, browse our wide selection of products through the ‘Shop Online’ page on our website. Click on your desired product and select your size preference from the drop-down menu. Add the item to your cart and continue shopping.

When you are ready to place your order, select the ‘Checkout’ option on the top right of the page.

Follow the prompts to complete the checkout process.For further assistance or any technical issues, please contact our customer care team at +97148858737 or e-mail [email protected].

Using the search bar in the top right-hand corner of the page, you will be able to search the product you are looking for. You can also use our Filters & Categories to help you find the perfect gift for any occasion.

In rare cases, a product may be available when you place an order but sold out by the time we process the order. All orders are processed within 24 hours of order acceptance (Monday to Saturday, excluding holidays). Should your items be out of stock, our customer care team will notify you directly at the earliest opportunity in order to assist you with a replacement.

Once an order has been placed, it cannot be changed. However, if your order has not yet been processed and you contact [email protected] to request for a modification, we can cancel your order free of charge. You are then able to place a new order.

Please contact [email protected] and provide your order details (number), along with specified changes. We will request the changes and update you at the earliest. Kindly note that an order cannot be modified once it has been dispatched.

While we are unable to add items to an existing order,our Customer Care team can assist you with placing a new order for any additional pieces. Kindly contact [email protected] call +97148858737.

After placing the order, you will be sent an email informing you that your order has been received. If you have made the payment via card, your order will only be accepted once the payment has gone through.

All orders are processed within one working day from Monday to Saturday, excluding holidays. In rare cases due to stock availability or large quantities requested, order processing may take longer. Once your order has been accepted, you can expect to receive it within five working days.

If you are facing difficulties placing an order online, you can reach our customer care team at +97148858737 or e-mail [email protected] for further assistance.

Currently, our chocolate products are only available in our boutiques.

Availability of our sparkling drinks and honey range varies depending on the country’s restrictions.

We are able to deliver our Rhutab variety to certain select locations. For more information, please contact our customer care team at +97148858737 or [email protected] and specify your shipping location and order details.

If you do not receive your order within 5 working days, kindly contact our customer care team at +97148858737 or e-mail [email protected]. Please note that there may be delays during public holidays.

We accept payments through Mastercard, Visa, PayPal,Apple Pay, and Amex.

The currency defaults to the region where you are shopping in and can be modified at the top left-hand side of the homepage.

For safety reasons, we have 3D secure protection. Please enter the code that you might have received by SMS to confirm your payment. If your transaction is still unsuccessful, kindly reach out to our customer care team at +97148858737 or e-mail [email protected] for further assistance.

We apologise for any inconvenience. Please provide your name and e-mail address to [email protected] to confirm your payment and order(s).

A delicious guilt-free treat, each Bateel date is packed with vital minerals and compounds, and presents a number of great health benefits. Find out more here..

As the world’s only gourmet date grower, producer and seller, Bateel is renowned for impeccable standards of quality and an admirable organic ethos. Discover why Bateel dates are revered as the finest.

We offer an array of exclusive, hand-crafted gift boxes for every occasion. Shop the latest Bateel collections online.