Frequently Asked Questions
Do I need to set up an account?
Will my personal data be confidential?
Why am I unable to register?
What should I do if I am having trouble logging into my account?
How can I update my account?
How can I place an order?
How do I search for a specific product?
How will I know if an item is out of stock?
How can I make changes to my order?
How can I modify the assortment of dates in my gift box?
How can I add additional items to my order?
How will I know if Bateel has received my order?
How quickly does Bateel process an order?
Am I able to place an order via telephone?
How can I order chocolate, sparkling drinks, honey or condiments?
How can I order Rhutab online?
What do I do if I have not received my order?
Which payment methods does Bateel accept?
How do I select a specific currency?
I am unable to complete my payment.
The payment was deducted from my card, but I did not receive an order confirmation.
Where can I find nutritional information on Bateel date?
Why are Bateel dates so unique?
Does Bateel have holiday gift boxes?
How can I track my order?
How long will it take to process my order?
How much does shipping cost?
Does Bateel ship to multiple addresses?
How can I change the shipping address?
How long it will take to deliver my order?
I need my order urgently, can Bateel help?
The address is incorrect in the tracking number. How can I adjust it?
I was requested to pay duties and TAX by courier company.
Do I need to present ID when signing for my delivery?
It is shown that my order is stuck at Customs. Can you help?
How can I exchange or cancel my order?
How soon should I request for a replacement?
When will I receive my refund?
Do you offer discounts?
Can you assist with a special order outside of UAE (international)?
Can I add a message to my gift?
Can I add additional greeting cards/gift bags to my order?
What should I do if my item is damaged?
I received the wrong order. What should I do?