You do not need an account to shop at Bateel. However, you will be able to enjoy a whole host of additional benefits if you register with us, such as:
We take data protection very seriously at Bateel. Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted. Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any Website passwords or login codes issued to or chosen by you confidential.
It is possible you already have an account registered with us using that email address and password. If so please attempt to log in as an existing customer on the log in screen.
If you are a registered user and forget your password, click on "forgot password" and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact our customer service team on firstname.lastname@example.org and they will endeavour to assist you.
Once signed in, you can access your account details by clicking on your name in the top right hand side of the page. Once you have accessed your 'account', you can go to 'account information' to update your details.
Using the search bar in the top left hand corner of the page, you will be able to search by the type of product you are looking for. You can also use our filters and categories to help you find the perfect gift for your special someone or budget.
In rare cases, a product may be available when you place an order but sold out by the time we process the order. Should this happen, our customer service team will notify you directly and at the earliest opportunity.
It couldn’t be easier to make a purchase with Bateel. Browse the site via the product categories i.e Dates, Gourmet Food, Gifts, etc. Click on your desired item, select the size and click ‘Add to Cart’. Your chosen item will appear in your shopping cart shown on the top right of the page.
Simply continue shopping by clicking on the next product category you wish to explore. When you are ready to place your order, select the Checkout option in the top right of the page.
We accept payment using all major credit and debit cards.
The currency will default to the currency of the region you are shopping in which you can change at the top right hand side of the homepage.
After placing your order, you will receive an email to inform you that your order has been received. If paying by payment card, your order will only be accepted once your card payment has been approved, the delivery address has been verified and the items are located and shipped. In the event of a problem however, you will quickly be informed and your payment will not be processed.
All orders are processed within one working of receiving them. In rare cases due to stock availability or large quantities requested, this may take one to three working days.
A tracking number will be provided by SMS or email. You will then be able to use the tracking number to track your order by contacting our UAE customer care team on +97148858737 or email email@example.com.
Shipping is automatically calculated as you process through the Checkout steps. Kindly check our Shipping policy following the link.
Yes, you can ship to multiple address. You have this option through the Checkout steps. Shipping costs are per shipment, or an individual package to an individual address; orders with multiple shipments will incur multiple shipping charges.
If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care (firstname.lastname@example.org or +97148858737) within 48 hours of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.
Due to the perishable nature of our products, all claims submitted without proper support will not be eligible for reshipment.
Bateel reserves the right to limit replacements. Bateel is not responsible for failed deliveries when:
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.
All of our products have been thoroughly transit tested and carefully packed to ensure they arrive with you in perfect condition. In the event that your order does arrive damaged, please don’t worry. We guarantee we’ll put it right for you –replacing or refunding as appropriate. It’s really beneficial to us if you can take some photographs to show us the damage, it will help in working out how the damage may have happened, and then contact us on +97148858737 or email email@example.com. – we’re here to help!