Terms and Conditions

Welcome to www.bateel.com, the ultimate destination for indulgence and gifting. We strive to ensure our customers receive an effortless shopping experience and we hope that you enjoy all our website has to offer.

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Bateel through this Website. Please read these Terms and Conditions carefully and ensure that you understand them before ordering any Goods from our Website.

We may update these Policy from time to time without notice to you by posting the updated Policy on the Website, so we invite you to review this page periodically. When you place an Order through our Website, you are deemed to have consented to the latest version of the Terms and Conditions then posted on our Website.

If a change in law means that we have to change our Website Terms after you have placed an Order but before it has been fulfilled, we are obliged to apply that change to your Order. In all other cases, the version posted at the time your Order was placed will apply. If you do not agree to comply with and be bound by these Terms and Conditions, you should not order Goods through our Website.

Information About Us

Our Website, www.bateel.com (the "Website") is owned and operated by Bateel International LLC for its own benefit. Bateel International LLC is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 232469 and its registered office at PO Box 7634, Dubai, United Arab Emirates.

Eligibility

We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully:

  • make payment through one of our accepted tender types;
  • agree to these Terms and Conditions;
  • enter into binding Orders with us. The Website is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.

Access to and Use of Our Site

Access to our Website is free of charge. It is your responsibility to make any and all arrangements necessary in order to access our Website.

Access to our Website is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue our Website (or any part of it) at any time and without notice. We will not be liable to you in any way if our Website (or any part of it) is unavailable at any time and for any period.

You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

In order to take advantage of the features and services of Bateel Website, you can either utilise the Website on a “guest check-out" basis or create an Account and register your details with us. It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You can update your details by accessing your account details in the top right of the page. Please keep your account details and password confidential and secure. Our customer service representatives will never ask you for your password.

We are committed to complying with our Security & Privacy Policy but are not responsible for any loss suffered through misuse of those details. Please notify us as soon as possible if you believe your account has been compromised. By registering or placing an Order on the Website you warrant that you meet the Eligibility criteria described above and that the information you provide is yours and is accurate in all respects. Commercial entities are not eligible to register with us.

Intellectual Property

Your use of the Bateel Website and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (graphics, photographs, including all image rights, sounds, music, video, logos, icons audio or text on this Website), including our software, HTML or other code contained in the Website. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national and international intellectual property laws and treaties.

You are permitted to use the Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited.

User generated content

By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This Website is available to the public and therefore information you consider confidential should not be posted to this Website.

Orders

When you place an Order with us, then subject to your rights to cancel or return the items, you commit to buy the items described in that Order, at the price indicated including any delivery fees, taxes and duties where applicable.

Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Website cart are not reserved until your Order is paid for.

The Website may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement. Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change throughout the day. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you.

Receipt of your Order will be acknowledged by email. However, the Order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the Order.

Goods, Pricing and Availability

We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from us correspond to the actual Goods. Please note, however, that Images of Goods and/or Descriptions of packaging are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions.

We neither represent nor warrant that Goods will be available.

All Goods are made in the same environment as nuts so we cannot guarantee they are free from nut traces.

We make all reasonable efforts to ensure that all prices shown on our Website are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed. In the unlikely event that We have shown incorrect pricing information, please note the following:

  • Where the price you paid is lower than the actual price of the item, honour the price in your Order;
  • Where the price you paid is higher than the actual price of the item, refund you the difference;

Your Order has not yet been processed, then we will notify you as soon as possible and only process the order (or part thereof) once you have confirmed you are happy to buy at the correct price or otherwise cancel the Order (or part thereof) and refund your payment in full.

Delivery charges are not included in the price of Goods on our Website. For more information on delivery charges, can be found in Shipping section. Delivery options and related charges will be presented to you as part of the order process.

Payment

Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.

We currently accept the following tender types for Orders placed on our Website: VISA and MASTERCARD. By entering payment details onto our Website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use to utilize the relevant tender type.

Product Returns

Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care (customercare@bateel.com or +971 48 858 737) within 48 hours of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.

Due to the perishable nature of our products, all claims submitted without proper support documents will not be eligible for reshipment. Bateel reserves the right to limit replacements.

Bateel is not responsible for failed deliveries when:

  • 1. You provide an incorrect or outdated address
  • 2. Your recipient is out of town or not available
  • 3. You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.

Refund Policy

Refunds will be made between 10 and 30 days – onto the original mode of payment. Refunds will be issued for the following reasons:

  • The product has been damaged during delivery;
  • The product is defective or out of date;
  • The incorrect product was shipped.

The customer is required to notify us within 48 hours of the refund request.

International Customers

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the United Arab Emirates (UAE). We reserve the right to define what can and cannot be delivered to which destination. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

Other Important Terms

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions and the suspension or cancellation of your registration and your right to use our Website shall not affect either party’s statutory rights or liabilities.

The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

Law and Jurisdiction

You acknowledge and agree that these Website Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.

These Website Terms and conditions are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.